Terms & Conditions

Last updated: January 1, 2026 • Effective Date: January 1, 2026

Welcome to Grand Home Master. By accessing our website and/or engaging our renovation services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years old, have legal capacity to enter into binding contracts, and agree to these terms. If you do not agree, please do not use our services.

2. Services Provided

Grand Home Master offers residential home renovation and remodeling services including but not limited to: interior design, kitchen and bathroom remodeling, roof installation, solar installation, window replacement, flooring, security systems, and exterior renovations. All services are subject to availability and site inspection.

3. Quotes & Estimates

• All quotes are provided free of charge and are valid for 30 days
• Estimates are based on information provided by the client at the time of consultation
• Final pricing may vary due to unforeseen conditions discovered during the project (structural issues, code changes, etc.)
• Any changes to scope require written approval and may adjust final pricing

4. Payment Terms

• Standard payment schedule: 10% deposit, 40% at project start, 40% at midpoint, 10% upon completion
• Accepted payment methods: credit cards, bank transfers, checks, approved financing
• Late payments incur a 1.5% monthly interest charge
• All prices are in USD and exclude applicable taxes unless stated otherwise

5. Project Timeline

Estimated timelines are provided in good faith but are subject to change due to weather, supply chain issues, permit delays, or unforeseen site conditions. Grand Home Master is not liable for delays caused by factors beyond our reasonable control (force majeure).

6. Warranty

6.1 Workmanship Warranty

• Essential Package: 1-year workmanship warranty
• Premium Package: 5-year workmanship warranty
• Haven Elite Package: 10-year workmanship warranty

6.2 Exclusions

Warranties do not cover damage caused by misuse, unauthorized modifications, natural disasters, normal wear and tear, or improper maintenance by the homeowner.

6.3 Manufacturer Warranties

All materials and appliances are covered by their respective manufacturers' warranties. Grand Home Master assists with claims but is not responsible for manufacturer defects.

7. Permits & Compliance

Grand Home Master obtains all required building permits and ensures compliance with local building codes. The homeowner is responsible for HOA approvals and any property-specific restrictions. Permit fees are included in project quotes.

8. Site Access & Conditions

• Homeowner grants access to the property during agreed working hours
• Utilities (water, electricity) must be available throughout the project
• Pets and children must be kept away from active work zones for safety
• Pre-existing property damage must be documented prior to work commencement

9. Cancellation Policy

• Deposits are refundable within 72 hours of booking (minus any incurred costs)
• Cancellations after work begins: client is responsible for all work completed plus a 15% cancellation fee
• Material orders already placed are non-refundable

10. Liability Limitations

To the maximum extent permitted by law, Grand Home Master's total liability shall not exceed the total amount paid by the client for the specific project in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of use, loss of profit, or loss of data
• Pre-existing property conditions discovered during renovation

11. Intellectual Property

All design plans, 3D renderings, and documentation remain the intellectual property of Grand Home Master until full payment is received. Upon payment, the client receives a license to use designs for the specific project only.

12. Dispute Resolution

Any disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Hawkins County, Tennessee, under the rules of the American Arbitration Association.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict of laws principles.

14. Force Majeure

Grand Home Master shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, war, strikes, or supply chain disruptions.

15. Modifications to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or website notice. Continued use of services after changes constitutes acceptance of new terms.

16. Contact Information

Questions about these Terms? Contact us:

• Email: legal@grandhomemaster.com
• Phone: (423) 256-9459
• Mail: 454 Central Ave, Church Hill, Tennessee 37642, USA